Our laser systems are ISO 9001: 2015 certified for quality management and ISO 13485: 2016 compliant. Key certifications include:
ISO 9001: 2015 – Guarantees strict quality control in design, production, and post-sale support.
CE Marking – Validates compliance with EU safety, health, and environmental standards (EMC Directive 2014/30/EU).
FDA Cleared (For medical lasers) – Meets 21 CFR 1040.10 laser product requirements.
Our laser machines come with a standard 2-year warranty (extended to 3 years for core components like laser sources and optical lenses). Coverage includes:
Free repairs for manufacturing defects.
Global technical support (48-hour response guarantee).
Expedited spare parts replacement (72-hour shipping for stocked parts).
Yes! We supply 100% compatible OEM parts (laser tubes, lenses, motors) and consumables (cutting nozzles, filters).
Ordering: Visit our [Spare Parts Portal] (link) or email parts@yourbrand.com with your machine serial number.
Stock Availability: 90% of high-wear parts ship within 24 hours.
Pricing: Registered customers get 15% off bulk orders (50+ units).
Follow these steps for efficient resolution:
Initial diagnostics: Use the built-in error code system (detailed in the manual).
Remote support: Contact our 24/7 tech team via email/phone for real-time guidance.
On-site service: If unresolved, we dispatch certified engineers within 5 working days (globally).
Pro Tip: 90% of issues are resolved remotely—record a video of the problem for faster assistance.
Contact With Us:
E-mail: doria@laserdat.com
Have a Questions? Call Us:
Whatsapp:
Add:
No. 181, ShiBai South Street, Luquan District, Shijiazhuang, Hebei
